Pan African Bioinformatics Network for H3Africa

Helpdesk FAQ

1. Can I submit a ticket even if I am not part of the H3Africa consortium? 

Yes, anyone can submit a query. This service is open to all scientists in Africa on the project name please choose “Other”.

2. Why do I need to fill in all the information requested when I submit a ticket?

We need this data for reporting purposes. It will not be used against you in anyway.

3. Can I ask one of the HelpDesk members to perform an analysis for me?

We would prefer to keep this as an informational HelpDesk. We would suggest that you set up a collaboration agreement between you and the HelpDesk rep you are working should you need some analysis done for you.

4. Can I submit an attachment as part of the ticket?

A user or admin would first need to create a ticket and then only can a user submit an attachment via email. Send attachments to  This email address is being protected from spambots. You need JavaScript enabled to view it.  and quote your ticket number in the subject line.